Terms and Conditions
1.1 Craftgenix is a registered trading name of Geocache Land Ltd.
1.2 Geocache Land recommends that you print out and keep a copy of these terms and conditions for future reference.
1.4 This site is owned and operated by Geocache Land Ltd ('Geocache Land Ltd', 'Geocache Land', 'we' or 'us' or 'our'). If you have any questions or comments with regard to these terms and conditions please contact us by either email: email@example.com or phone: +44 (0)333 050 3908 (Monday–Friday, 09:00 to 15:00 GMT / BST).
1.5 These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website.
The Contract Between Us
2.2 Once payment has been received Geocache Land will confirm that your order has been received by sending an email to you at the email address you provide via your chosen payment method. The shipment email will include your name, the order number and the total price. Geocache Land’s acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.
2.3 Geocache Land is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.
3.2 Additional terms and conditions may apply for prize competitions, pre-release orders and our added value services and offers. If so, you will be alerted to them at the relevant juncture.
3.3 These terms and conditions only cover the crafgenix website. Any other websites which are linked to from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites, which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.
3.4 All communications between You and Geocache Land should be made in English. Although Geocache Land will endeavour to communicate in languages other than English no responsibility will be placed on Geocache Land or by Geocache Land for errors, delays or additional costs incurred by communications made in any other language.
4.2 You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.
4.3 While we will use reasonable endeavours to verify the accuracy of any information we place on the Geocache Land website, we make no warranties, whether express or implied in relation to its accuracy.
4.4 We make no warranty that the Geocache Land website will meet your requirements or will be uninterrupted, timely or error–free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the website.
4.5 We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Geocache Land website.
4.6 We make no guarantee that any measurements given are correct. All measurements are to be used for guidance only.
Intellectual property rights
5.1 All copyright, trade marks, design rights, database rights and other intellectual property rights (registered and unregistered) which subsist in our Site and the Content belong to us or third parties (Our IPRs). We reserve all rights in Our IPRs. Except as set out in these terms, nothing in these terms grants you a right or license to use any of Our IPRs.
Availability of Goods You Order
6.2 Please note: we endeavour to bring our customers the best value we can by running special offers, but please remember stocks are limited at the special offer price, and subject to availability. We update our website as quickly as we can to minimise disappointment. The process of updating the website when goods have sold out at promotional price can take a few hours to update.
6.3 Pre-order items: The term 'pre-order' is used to describe any item not yet in stock but may be ordered in advance. We endeavour to meet the listing description and any estimated delivery date to the best of our ability. We do not guarantee that the product will be exactly as described or shipped on any date given. Any order including a pre-order item will not be shipped until the full order is available. Geocache Land are not responsible for any delay caused in production or delivery to you.
7.1 We supply all over the world, excluding the list of countries below which have trade embargoes under EU and UN laws:
7.2 All listed prices include Value Added Tax at the rate set by the UK Government. This is currently 20%. If you live outside of the UK or EU you do not need to pay this tax and it will automatically be removed at checkout. Please note; both your home address and delivery address must be outside of the UK/EU to qualify for removal of VAT.
Damaged Packages / Missing Items
8.1 Unfortunately packages can get damaged in the post and on very rare occasions items can go missing. For this reason we strongly recommend all customers use insured postage.
8.2 If you choose an uninsured postal service you do so at your own risk. Geocache Land cannot and will not accept any liability once the item(s) have been posted. No compensation or refund will be made for missing/ damaged items that are posted without insurance.
8.3 For insured postal services:
8.3.1 When receiving your package please check carefully for any damage to the package. If it looks like any item may be missing refuse to sign and do not take the package. If there is damage to the packaging but it looks like nothing will be missing, accept the package and please photograph the damage (including address label) before opening. If on opening items are found to be missing or damaged please photograph the contents as found in the package showing the damage.
8.3.2 We never reseal packages before sending them. If your package has been resealed you must refuse to accept it and do not sign for it (unless marked as opened by official customs/ duty agencies).
8.3.3 Items sent by Tracked only service are insured while in transit only. Once the item is marked as delivered Geocache Land have no further responsibility to the customer, except in the case of evidenced damage while in transit.
8.3.4 Items sent Tracked and Signed are insured until the customer signs for the package. Once the item is signed for Geocache Land have no further responsibility to the customer, except in the case of evidenced damage while in transit.
9.2 When you enter your details to the secure gateway they are only used for the purpose of processing your order, we never pass them on to third parties. We do not receive any of your bank or card details, the only information we receive is conformation of payment and your contact details that you have supplied to the gateway provider (address, phone number and email).
10.1 Telephone calls to or from Geocache Land may be recorded for security and training purposes.
This policy explains what cookies are and how we use them on this Website.
11.1 What is a cookie?
Cookies are text files containing small amounts of information which your device downloads when you visit a Website. When you return to websites - or visit websites that use the same cookies - then recognise these cookies and therefore your device.
11.2 Cookies used on this Website
This cookies used on this Website enable you to move around our Website and use its features.
Disabling cookies will affect the functionality of this Website and may result in you being unable to access certain parts of this Website or avail of our services.
11.3 The cookies we use are set out below:
|CSRF-Token||Stores a unique security ID used to combat Cross-site request forgery (CSRF) attacks. A CSRF attack is a type of malicious exploit of a website where unauthorised commands are transmitted from a user that the website trusts.||When you close your browser window.|
|JSESSIONID||Stores an ID generated by Servlet container (Tomcat) and used for session management in J2EE application for http protocol.||When you close your browser window.|
|Google analytics cookies||This Website uses Google Analytics to collect information about your online activity on the Website, such as the pages you visit on the Website, the links you click on the Website, and the searches you conduct on the Website. We use this information to help us improve the Website and the overall user experience. For more information about the information gathered using Google Analytics please visit https://support.google.com/analytics/answer/6004245?hl=en||2 years.|
|cookies-consent||A cookie used to suppress the cookies consent message once it has been closed for the first time. This is to stop the message being displayed each time the Website is visited.||90 days.|
11.4 Setting your cookie preferences
You can control how cookies are placed on your device by changing the settings in your browser. The 'Help' function of your browser should tell you how. Depending on which browser you use, your browser will usually give you the option of being notified when cookies are sent to your device; deleting cookies that have already been set on your device; and refusing cookies altogether (although the latter may affect your browsing functionality)
Cancellation of orders
12.4 Jewellery: Due to hygiene reasons we cannot accept returns of earrings for any reason other than manufacturing faults.
12.5 Made to order / personalised items: Made to order and personalised items are excluded from your right to cancel. Returns for these items will only be accepted if the item(s) is faulty. Any faulty item must be returned to Geocache Land for inspection. If we agree the item is faulty Geocache Land will send a replacement item or a refund at our discretion. If the item is not faulty it will be returned to you on payment of the shipping fee.
Competitions / Promotions
13.1 We occasionally run competitions and promotions on this site and on our Facebook and Twitter pages. The following rules apply to all competitions and promotions in addition to all other terms and condition:
- There will be no cash alternative for any prize.
- All entrants must be at least 18 years of age when entering the competition / promotion.
- Geocache Land reserve the right to replace any prize with an alternative of equal or greater value due to unforeseen circumstances.
- Geocache Land's decision is final in all competitions / promotions.
- Geocache Land reserve the right to refuse / reject any entry to a competition / promotion without giving a reason.
- All prizes must be claimed within 2 months of the competition/ promotions closing date. Unclaimed prizes will not be re-allocated.
- Any item offered as free must be claimed at the same time as the order. Minimum spend amounts apply to all free offers. Maximum of one free item per order. Any order containing more than one free item will be seen as being in breach of these terms and conditions, and as such we reserve the right to withhold any oe all free items from the order.
Geocache Land Name, craftgenix name, craftgenix Logo and Scotty Duck Logo
The name "craftgenix" is a registered Trade Mark and copyright to Geocache Land Ltd.
The craftgenix and Scotty Duck images, shapes, colours, names and use are registered Trade Marks of Geocache Land. The use or reproduction of these logos in any way and/or for any reason in any form is strictly prohibited without prior written agreement from Geocache Land. The design of Scotty Duck is copyright of Jon-Paul Barr and for sole use by Geocache Land with full permissions.