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Welcome to craftgenix. Please bear with us while we make updates to our website

Delivery Information

There is no point adding items to your shopping cart, only to find out after you click 'order' the postage costs are huge. We give our postage costs upfront, in a simple to understand format. 

Where available* we offer four levels of service; basic, tracked, tracked & signed and Courier. Geocache Land strongly recommend using a tracked/ courier service with every order. Our shipping rates are now simpler and easy to understand. If we can ship at a lower price than paid we will give a refund of the difference^


Once your order ships, normal expected delivery time in the UK is 3-5 working days. For overseas destinations you can expect delivery within 28 days. Customs delays are rare but possible to any overseas destination. The up most care is taken to label your shipment accurately to allow fast processing through international borders. We strongly recommend all customers use a tracked shipping option as these options also include insurance for your order.


Please note: Due to Covid-19 restrictions shipping times to all locations are slower than normal, please bear this in mind.


UK POSTAGE

2nd Class (no insurance)

Weight in grams (Up to)

  • 100g - £1.50 (large letter)
  • 2kg - £4.00 (Small parcel)
  • 5kg - £15.00 (Medium parcel)


2nd Class Signed for (inc. £20 insurance)

  • 100g - £2.80 (Large letter)
  • 2kg - £5.00 (Small parcel)

1st Class Signed For (inc. £20 insurance)

  • 100g - £3.80 (Large Letter)
  • 2kg - £7.00 (Small parcel)

DPD Courier

Fully insured, next working day delivery (after dispatch). 1 hour delivery slot given by text or email. UK mainland only; excludes Northern Ireland, Isle of Man and Highlands & Islands (Postcodes IV, KW, HS, ZE and all islands).

Dispatch will normally be made next working day for orders made before 1200hrs and the following working day for orders made after 1200hrs. (eg. Order made 11.55 on a Thursday - dispatched on Friday. Order made 12.30 on a Thursday - dispatched on Monday)

  • Upto 2.5kg - £15.00


CHANNEL ISLANDS POSTAGE

For all of the Channel Islands please select JERSEY as your delivery area

2nd Class (no insurance)

Weight in grams (Up to)

  • 100g - £2.00 (Large Letter)
  • 2kg - £5.00 (Small parcel)


2nd Class Signed for (inc. £20 insurance)

  • 100g - £3.25 (Large letter)
  • 2kg - £6.50 (Small Parcel)

1st Class Signed For (inc. £20 insurance)

  • 100g - £3.50 (large Letter)
  • 1kg  - £6.50 (Small parcel)


EUROPE and EU POSTAGE 

 It is EU law that EU residents provide a valid telephone number (home, work or mobile) for all orders from the UK. If your package is returned because you have not provided a valid phone number Geocache Land Ltd are not required to provide you with any refund.

Please note: Your order may be subject to VAT charges on entering the EU. It is the buyers responsibility to pay these charges. Returns will not be accepted if the buyer has not paid any VAT or other import charges required by the EU. 

Europe / European Union Mainland and ROI Basic 

This service is available to mainland Europe and the Republic of Ireland ONLY. This service will not ship to islands. Uninsured, untracked postage. Customers are strongly recommended to use Tracked postage not this option. Geocache Land cannot be held responsible for any item being lost/ undelivered. Does not deliver to any island.

Weight in grams (Up to)

  • 100g - £4.00
  • 2kg - £13.50

Europe / European Union Tracked and Signed

Tracked and Signed delivery. Insured

  • 100g - £9.50
  • 2kg - £16.00


 

 USA POSTAGE

Due to changes made by the US administration all postage arriving in the USA is now subject to extra charges that are included in the shipping price. Geocache Land strongly suggest that you use our USA Tracked and Signed shipping option. Please note that P.O. Box numbers cannot be used for Tracked and Signed or DPD. 

USA Basic

Uninsured and untracked shipping to the USA

  • 100g - £5.00
  • 2kg - £35.00

USA Tracked & Signed 

All shipments are insured upto £50.

  • 100g - £10.95
  • 2kg - £35.00

USA DPD Tracked

DPD 6 day shipping is available and recommended. An estimate will be given at checkout. If the price is lower you will receive a refund  

 

Rest of the World

Basic

Uninsured, untracked postage. Customers are strongly recommended to use Tracked postage not this option. Geocache Land cannot be held responsible for any item being lost/ undelivered.

  • 100g - £5.00
  • 2kg - £30.00

 

Tracked

Where available items will be sent Tracked and Signed at no extra cost. All shipments are insured upto £50.

  • 100g - £10.85
  • 2kg - £35.00

 

Further information

  • We also offer collect in person from our base or from events we are attending. Please use the contact form to arrange collection in person and provide a contact telephone number with your order.
  • ^These price cover postage, packing, labour and other costs. Weight includes contents and packaging.
  • All our packaging is new and on average our boxes are made from a minimum of 75% recycled fibers.
  • All our packaging is 100% recyclable.
  • We post by Royal Mail and DPD*

Geocache Land cannot accept any responsibility for any item posted without tracking. By choosing a delivery service without tracking you are accepting full responsibility for the posted items from the point they are dispatched. By selecting an untracked option, you agree that you have no claim against Geocache Land if the items go missing or are damaged before delivery.

 

Tracking

  • With an international tracked shipping option you can ask for a tracking number when your item is shipped. You can track your item via the Royal Mail website (click here for link). 
  • We no longer provide a tracking number with 'Signed For' UK orders. This is because Royal Mail no longer track any item using this service, they only record the delivery time and signature. If your order has not arrived as expected please email us or use the contact form. We will investigate what has happened and refund/ replace your order if required.
  • If you have tracking problems please use the contact form so we can help.

    *All orders sent by DPD require a phone number to be provided and cannot be shipped to P.O. Box numbers. If you have not provided a phone number we will contact you via email and your order will be held until one is provided. DPD will provide you with the tracking number directly. On rare occasions we may use alternate carriers.

 

Returns

 

If you need to return an item please contact us via our contact form first or by email. Please do not use the Facebook messaging (chat) service as we may not receive your message.

 

Once the item(s) have been returned, we will issue a refund or send a replacement. If any item is found to be faulty on return, we will also refund the cost of your return postage. All items must be returned by a tracked and recorded delivery service.

 

Please see our Refunds Page for full details.

 

Damaged Packages / Missing Items

 

Unfortunately packages can get damaged in the post and on very rare occasions items can go missing.

 

When receiving your package please check carefully for any damage to the package. If it looks like any item may be missing refuse to sign and do not take the package. If there is damage to the packaging but it looks like nothing will be missing, accept the package and please photograph the damage (including address label) before opening. If on opening items are found to be missing or damaged please photograph the contents as found in the package showing the damage.

 

We never reseal packages before sending them and use our own unique tape where needed. If your package has been resealed you must refuse to accept it and do not sign for it (unless marked as opened by official customs/ duty agencies).

 

In all cases please contact Geocache Land as soon as possible so we can deal with the problem.

 

Geocache Land are not responsible for any item that is returned as "uncollected", "addressee gone away", "address incomplete", "address inaccessible", "addressee unknown", "refused", "not called for" or "no such address". Any item received back due to any of these reasons will be checked and if all items are in the same condition they left Geocache Land a refund will be made. This refund does not include any shipping fees and may have deductions made to cover the additional costs.